Last updated: 17 September 2026
At Firestreak Books we are committed to protecting your privacy and handling your personal information in a safe and responsible way. This Privacy Policy explains how we collect, use, store and protect your data when you visit our website, place an order, or contact us.
1. Who We Are
This website is operated by Firestreak Books.
Website: firestreakbooks.com
Email: info@firestreakbooks.com
We are the controller responsible for your personal data. Our main point of contact for any data or privacy matter is the email address above.
2. Information We Collect
We may collect and process the following types of personal data:
- Contact and account information (name, email, phone number, billing and delivery address) when you register, order or enquire.
- Order information (items purchased, order value, delivery details and order history).
- Payment records. Card and PayPal payments are processed securely by PayPal — we do not see or store your full card details.
- Website usage data (IP address, browser and device type, pages visited) collected through cookies and analytics.
- Marketing preferences, where you have chosen to hear about new releases.
3. How We Use Your Information
- To process and deliver your orders and provide customer support.
- To manage your account and order history.
- To respond to enquiries.
- To tell you about new titles or reprints, where you have opted in.
- To improve our website and services through analytics.
- To comply with our legal and accounting obligations.
4. Legal Basis for Processing
- Contract — where processing is necessary to fulfil your order.
- Consent — where you opt in to marketing communications.
- Legal obligation — where processing is required by law (for example, keeping sales records).
- Legitimate interests — for running and improving our business.
5. Sharing Your Information
We do not sell or rent your personal data. We share it only with the trusted service providers needed to run the shop — our payment processor (PayPal), delivery and postal couriers, and our email and website hosting providers — and with authorities where required by law.
6. Cookies & Tracking
We use cookies to make the site work, to remember your basket, and to understand how the site is used. For full details see our Cookie Policy.
7. Data Retention
We keep your personal information only for as long as necessary to fulfil the purposes described here, or to meet legal, tax and accounting requirements, after which it is deleted.
8. Your Rights
You have the right to access, correct, delete, restrict or object to the processing of your personal data, and to request a copy of it. To exercise any of these rights, please email us at info@firestreakbooks.com.
9. Security
We take appropriate technical and organisational measures to protect your data against loss, misuse or unauthorised access. Payments are handled over encrypted connections by our payment provider.
10. Children’s Privacy
Our shop is intended for adults. We do not knowingly collect personal data from children.
11. Contact Us
For any question about this policy or your data, email info@firestreakbooks.com.